Here you will find practical guides, useful tips and answers to the most common questions about using our products. From installation to maintenance, we accompany you step by step so that you can enjoy the quality and functionality that defines Aiklo.
Aiklo Grip has been designed with not only aesthetics in mind but, above all, usability. The X shape allows you to easily hold the phone from the side (ideal for chatting) and from below to take group selfies and, above all, talk on the phone. In the horizontal position with the ring open, you can place the mobile at two different inclinations.
The feeling of tension of the tape during the first uses is relatively strong. In this way it is ensured that the tape always recover its initial rest position and prevent deformation. After several uses, the tension will be reduced resulting in a more gripping sensation. gentle. The tape will always recover its position after a few seconds.
Yes, of course, you can use a cloth and soap or some sanitary wipes.
Unfortunately, it is not possible. If you try to put it back on another phone, the grip on it won't be as strong and it will probably come off easily.
Yes, we guarantee a full refund if you return the product(s) within 30 days. The product must not be damaged for us to accept the return. Shipping costs are non-refundable.
To arrange a return, please contact our customer service team: support@aiklo.com con the order number of your product.
AIKLO is not responsible for any loss that the package may suffer during shipment. We recommend that you use a certified courier service, with tracking and from which you can receive proof of delivery.
If your order has not yet been shipped, you can change or cancel your order by contacting our Customer Service team with your name and order number. If your order has already been shipped, you can always return any unwanted products for a refund.
AIKLO products have a global warranty period of 1 year, unless different from local legislation.
The legal guarantee will not apply in the following cases:
- Return of damaged items and/or malfunctioning products due to misuse.
- When the indicated defects are due to normal wear and tear or aging over time.
Expenses associated with changes will be borne by the buyer.
AIKLO does not allow the exchange of a product purchased by the Customer for another product offered on the Website. The customer must process a return of the product and proceed to make a new purchase.
In the case of a product exchange within the Peninsula, the associated cost amounts to €9, corresponding to the shipping costs of the new product and collection of the incorrect product.
In the case of an exchange outside the peninsula, our team will inform you of the associated costs. AIKLO is not responsible for any possible customs charges that may be generated by the exchange.
We currently ship to countries that are part of the European community.
Free shipping for purchases over €24 is only for domestic shipments.
- Regional and provincial shipping in Barcelona: €4.55
- National shipping in the peninsula: between €5.06-€5.46 (depending on the province)
- Shipping to Balearic Islands: €5.79
- For shipments within the EU, whether by land or air, prices vary depending on each destination country. The price is calculated during the purchase process.
Free shipping for purchases over €24 is only for domestic shipments.
- Regional and provincial shipping in Barcelona: €4.55
- National shipping in the peninsula: between €5.06-€5.46 (depending on the province)
- Shipping to Balearic Islands: €5.79
- For shipments within the EU, whether by land or air, prices vary depending on each destination country. The price is calculated during the purchase process.
Send us an email at support@aiklo.com para any queries related to the issuance of invoices.
Aiklo Technologies, SL has obtained patents and trademarks registered in Spain and other countries. The use of patents and trademarks may be prohibited unless expressly authorized.
Our legal team ensures that our intellectual property is protected, so we will not hesitate to enforce our rights when necessary.
